Privacy Policy

1. Introduction

Limousine Services Dubai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and limousine transportation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Register for an account
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Full name and contact details (email address, phone number)
• Billing and payment information
• Pickup and drop-off locations
• Travel preferences and special requirements
• Flight information for airport transfers

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information about your device and usage patterns:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring URLs and clickstream data
• Location data (with your permission)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, coordinate transportation, and provide chauffeur services
• Payment Processing: To process transactions and send billing confirmations
• Customer Support: To respond to inquiries, resolve issues, and provide assistance
• Communication: To send booking confirmations, service updates, and promotional offers
• Improvement: To analyze usage patterns and improve our services
• Safety & Security: To ensure passenger safety and prevent fraud
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing and fraud prevention
• Customer relationship management
• Email and communication services
• Analytics and website hosting

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking and transaction records are typically retained for 7 years for accounting and legal purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your information for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

We may send you promotional emails about our services, special offers, and updates. You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly at privacy@limousineservicesdubai.com
• Updating your communication preferences in your account settings

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: